Frequently Asked Questions

What Forms Of Payment Do You Accept?

  • Bank transfer
  • All forms of credit cards

Please note that we do not take credit cards on purchases in excess of £50,000. Furthermore, we may require additional information for credit card purchases.

We reserve the right to decline purchases made via credit card if our risk management firm does not approve it. In that event, bank wire will be the only option. 

Can I Be Sure My Item Is Authentic? 

Buying from us guarantees the purchase of an authentic product. Every item found on our site is guaranteed authentic. We access our product from vetted sources and usually know the original origin of purchase, which substantially reduces the risk of fraudulent merchandise. Since we receive each item we sell, we inspect every item to verify authenticity and condition. In the rare instances that we wish to have a second opinion, we work with the industry's most trusted third-party authenticators. And each item carries our money-back guarantee in the event that a purchased item is found not to be authentic. Proof that the item is authentic must come from one of the trusted authenticators listed in our Authentication section.

Why Do You Have A Final Sale Policy On Most Items 

Most of our items are in pristine condition coming to us direct from the brands' boutiques. While in our possession, these items are carefully maintained in a temperature-controlled environment and in their original boxes. They are only taken out for inspection, photography and packing, and protective gloves are worn at every step.

Once an item is received by the recipient, we can no longer control the way the item is handled. Even the slightest change in condition, like a smudge or the loss of plastic on the foot of a Hermès bag, substantially reduces the value of the item. 

Our commitment to our customers is that they receive the item in the condition described on our website. Therefore, by imposing a "final sale" policy, we ensure that all our items remain in the pristine condition as described.

We accept returns on items classified as mint or excellent condition. Items must be returned in the same condition as sold. Please email within 48 hours of receipt of delivery of the item that you wish to return. We will email you a return authorization. Tracking must be sent so we can monitor the delivery. We reserve the right to reject a return if the item appears to have been used.

When Will My Item Ship?

Bags of Personality normally ships 1-2 business days of receipt of payment. In the United States, shipping is via FedEx express. Hermès Birkin, Kelly and Constance bags are shipped overnight. Shipping and insurance are complimentary in the United States. We will use USPS if shipping to a PO Box.

Do You Ship Worldwide?

We ship to all countries that are covered by our cargo insurance, this includes most countries in Asia, Europe and the Gulf, as well as Australia, New Zealand and Canada.  We ship via DHL and FedEx at a flat rate of $175. There are a few countries that we cannot ship to including Mainland China, Russia, Mexico and Brazil. Please contact us if you unsure if we ship to your country.

Will You Hand Carry Items?

Bags of Personality offers hand delivery services for an extra charge. If you wish to have your item hand carried, please contact us.

Will I Be Charged Sales Tax Or Custom Duties

We charge sales tax as applicable. Please contact us prior to purchase if you have any questions.

Clients are responsible for all customs charges. Please contact us prior to payment if custom charges are a concern.

Does Bags of Personality Buy Back Items?

We invite our clients to sell back items they have purchased from us. Since we work in a fluid marketplace, we need to assess the condition of the item and determine the price based on condition and current market value.

Do You Purchase Items Outright

Yes, we purchase items outright. View our selling/consignment page here

Do You Accept Items On Consignment? 

Yes, we accept items on consignment. View our selling/consignment page here.

Do You Offer Personal Shopping Services?

We provide a personal shopping experience for all our clients. Clients and shoppers are welcome to call to ask questions about any of our products, to check on shipment status or to complete a purchase over the phone rather than online.

You Do Not Have The Item I Am Looking For. Can You Find It?

If you are in the market for a specific item, we can try to source it for you. We have an extensive network of suppliers, so if the item is available, we will find it. Please include the name of the item, the color and any other details. We will notify you if and when the item arrives.

How Does Your Concierge Service Work?

We try to fulfill client requests through our own inventory or by sourcing our extensive network of other dealers. If we are able to source an item, we require payment in advance. Once we receive and review the item, we will then require the remainder of payment prior to shipment.

Do You Offer Gifting Services

Whether you are searching for the perfect gift for a wife, girlfriend, mother, sister, or friend, we can advise on the selection process. We know timing is everything, and Bags of Personality ensures that the gift arrives according to your specifications. Complementary gift wrapping available upon request. 

Is My Information Secure?

We value our clients’ privacy and client information is kept secured. All payment information is kept confidential. Credit card transactions are processed through secure servers and our payment processor does not give us access to credit card information. We do not keep credit card information. 

View our full privacy policy here.

Are You Legally Affiliated With The Brands You Carry?

Bags of Personality is an independent dealer. The Company sells only authentic branded merchandise, but it is not affiliated with or an official licensed boutique of the brands it sells.